Community Guidelines

These Community Guidelines describe what is and is not allowed on MentSocial. They apply to every member and every type of content — profiles, posts, stories, messages, listings, channels, and activity in the 3D world. By using MentSocial, you agree to follow these guidelines. They work alongside our Terms of Service and Privacy Policy.

1. Be respectful

Treat other members with kindness and respect. Disagreements are natural, but harassment, bullying, targeted insults, and sustained unwanted contact are not allowed. If someone asks you to stop contacting them, respect that boundary.

2. No hate speech or discrimination

We do not allow content that attacks, dehumanizes, or promotes hatred against people based on race, ethnicity, national origin, religion, gender, sexual orientation, disability, age, or other protected characteristics. Slurs and coded hate language are not permitted.

3. No violence or dangerous activity

Do not post content that threatens, incites, or glorifies violence, or that encourages self-harm, dangerous challenges, or illegal activity. This includes instructions for weapons, drugs, or other harmful acts.

4. No spam or inauthentic behavior

Repeated unwanted messages, mass-following, fake engagement, coordinated inauthentic behavior, and misleading "engagement bait" are not allowed. Do not use MentSocial to artificially inflate metrics or to drive traffic through deception.

5. No impersonation

Do not impersonate another person, brand, or organization. Profiles must represent real individuals or authorized entities. MentSocial may verify accounts and remove false or misleading identity claims.

6. Adult content and child safety

MentSocial is for members aged 13 and older. Sexual content involving minors is strictly prohibited: it is removed, reported to the appropriate authorities, and results in permanent removal of the account. Sexually explicit content is otherwise restricted and must not appear in public discovery areas, profiles, storefronts, or anywhere a teen account can reach it. Adults must never use MentSocial to contact, groom, or solicit a minor — including when the minor makes contact first.

7. Respect intellectual property

Only post content you own or have permission to use. Do not upload copyrighted material, pirated software, or counterfeit goods. Repeated infringement may result in account termination. If you believe your rights have been infringed, you can report the content.

8. Honest marketplace practices

Sellers in MentShop must describe items accurately, fulfill orders, and use the integrated payment system. Scams, fake listings, non-delivery, and off-platform payment requests are prohibited. Buyers and sellers should resolve disputes in good faith.

9. Privacy and consent

Do not share another person's private information without consent, including contact details, addresses, or private media. Sharing private location data or images of others without permission is not allowed.

10. Reporting and enforcement

Every member can report content that violates these guidelines. Reports are reviewed by our moderation team. Depending on severity and history, we may:

• Remove the violating content.
• Send a warning or restrict certain features.
• Suspend or permanently disable the account.
• Report illegal activity to the appropriate authorities.

We aim to enforce these rules fairly and consistently. If you believe a decision was made in error, you can request a review through the Help Center.

11. Teen accounts and families

Members aged 13 to 17 need permission from a parent or guardian and are set up with teen account protections: stricter privacy defaults, no payments, selling or payouts, no live broadcasting, and no access to the People (swipe) discovery area. Teen accounts are also kept out of search engine indexing.

If you are a teen, think carefully before you share: keep your school, home address, phone number and location to yourself, and never share account or login details. If an adult makes you uncomfortable, block and report them. Reports about the safety of a minor are prioritised, and parents or guardians can contact us to close a teen account or ask about their child's information.

12. Changes to these guidelines

We may update these Community Guidelines as the platform evolves. We will post changes on this page with an updated date. Continued use of MentSocial after changes constitutes acceptance of the updated guidelines.